At The Millet Oven, we care about the quality of our products and your shopping experience. This Refund and Returns Policy explains how we handle damaged, incorrect, defective, and eligible return or refund requests for orders placed through https://themilletoven.com/.
1. Returns on Food Products
Our products are food items, including millet-based cookies and biscuits. For food safety and hygiene reasons, we generally do not accept returns of products that have been opened, consumed, or tampered with, except where required by applicable law.
If you receive a damaged, defective, expired, or incorrect product, please contact us so we can review your concern.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, expired, or different from what you ordered:
Contact us within 48 hours of delivery.
Provide your order number and registered contact details.
Share clear photographs of the product, packaging, and any visible damage, where applicable.
We will review your request and may ask for additional information to verify the issue. If your claim is approved, we will offer an appropriate resolution, such as a replacement or refund, in accordance with applicable law and the circumstances of the case.
3. Refund Eligibility
A refund may be considered in the following circumstances:
You receive a damaged, defective, expired, or incorrect product.
Your order is cancelled and eligible for a refund under our cancellation terms.
Your order cannot be fulfilled by us after payment has been received.
A refund is otherwise required under applicable law.
Refund requests are reviewed individually. This policy does not limit any rights you may have under applicable consumer protection laws.
4. Order Cancellation
If you wish to cancel an order, contact us as soon as possible and provide your order number.
Cancellation may not be possible once the order has been processed, dispatched, or handed over for delivery. If we accept a cancellation for an order that has already been paid for, any eligible refund will be processed accordingly.
5. Refund Processing Time
Once a refund is approved, we will initiate it through the original payment method wherever possible.
The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. We will communicate any relevant refund information available to us.
6. Replacement Policy
Where appropriate, we may offer a replacement for an eligible damaged, defective, expired, or incorrect product, subject to product availability and applicable law.
If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
7. Return Shipping
If a return is required for an eligible complaint, please contact us before sending the product back. We will provide instructions for the return, if necessary.
Please do not send products to us without prior confirmation. Responsibility for return shipping costs will be determined based on the circumstances and applicable law.
8. How to Request a Refund or Report an Issue
To report an issue with your order or request a refund, contact us using the details below:
Please include your order number, a description of the issue, and supporting photographs where relevant.
9. Policy Updates
We may update this policy from time to time to reflect changes in our business practices or applicable requirements. The latest version will be published on this page with its updated date.
10. Contact Us
If you have questions about this Refund and Returns Policy, please contact us at themilletoven02@gmail.com.
The Millet Oven Healthy Snacks for a Better Tomorrow.
