At The Millet Oven, we aim to deliver your favourite millet-based cookies, biscuits, and healthy snacks safely to your doorstep. Please read our Shipping and Delivery Policy to understand how we process and deliver your orders.
1. Delivery Locations
We currently operate from Sikar, Rajasthan, India.
Delivery availability depends on your location and our delivery service coverage. Customers can enter their delivery address at checkout to check whether delivery is available in their area.
2. Shipping Charges
A standard delivery charge of ₹99 per order applies unless a different charge or offer is displayed on our website at checkout.
The applicable shipping charge will be shown before you complete your purchase. Any promotional free-delivery offer will be subject to the terms mentioned with that offer.
3. Order Processing Time
Orders are processed after successful order confirmation and payment verification, where applicable.
Order processing may take 1–3 business days, depending on product availability, order volume, and packaging requirements. Orders placed on Sundays or public holidays may be processed on the next working day.
These are estimated processing times and may vary during holidays, promotional periods, or unforeseen circumstances.
4. Estimated Delivery Time
Delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location and courier availability.
Delivery to remote locations may take longer. The estimated delivery time is not guaranteed and may be affected by weather conditions, courier delays, public holidays, or other circumstances beyond our control.
5. Order Tracking
If tracking information is available for your shipment, we will share the tracking details through the contact information provided with your order.
You may also contact our customer support team for assistance with your order status.
6. Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and a valid contact number.
If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply if a shipment needs to be resent. Any such charges will be communicated to the customer before reshipping.
7. Damaged, Missing, or Incorrect Products
Please inspect your package when it arrives.
If you receive a damaged package, a missing item, or a product different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery.
Please share your order number, photographs of the package and product, and a brief description of the issue. We will review the complaint and provide an appropriate resolution in accordance with our Refund and Returns Policy and applicable law.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation requests can be considered before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. Please refer to our Refund and Returns Policy for further information.
9. Delays Beyond Our Control
We make reasonable efforts to deliver orders within the estimated timeframe. However, The Millet Oven cannot guarantee delivery dates where delays arise from courier disruptions, extreme weather, transport restrictions, or other events beyond our reasonable control.
We will assist customers in obtaining available shipment updates whenever possible.
10. Contact Us
For questions about shipping, delivery, or your order, please contact us:
