The Millet Oven (“we”, “our”, or “us”) operates the website https://themilletoven.com/. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website or purchase our products.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website, create an account, place an order, or contact us.
Personal Information
Full name
Email address
Phone number
Billing address
Shipping or delivery address
Order details and purchase history
Information you provide when contacting customer support
Account Information
If you create an account, we may collect your login details and account preferences. Passwords are handled through the website’s authentication system and should not be shared with anyone.
Order and Payment Information
We collect information necessary to process orders, confirm payments, arrange delivery, manage refunds, and provide customer support.
Online payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our website. Payment providers handle payment information according to their own privacy and security policies.
Technical Information
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data. Cookies and similar technologies may be used for website functionality, security, analytics, and improving the shopping experience.
2. How We Use Your Information
We may use your information to:
Process and fulfil orders for our products.
Calculate shipping charges and arrange delivery.
Send order confirmations, payment updates, shipping notifications, and other transactional messages.
Create and manage customer accounts.
Respond to questions, complaints, and support requests.
Maintain website security and prevent fraud or misuse.
Improve our website, products, and customer experience.
Maintain business, accounting, tax, and other legally required records.
Send promotional messages where permitted by law and, where required, with your consent.
You may opt out of promotional communications at any time. Transactional messages relating to your orders may still be sent when necessary.
3. Cookies and Similar Technologies
Our website may use cookies to keep your shopping cart working, maintain login sessions, remember preferences, improve website performance, and understand how visitors use the website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as login, cart functionality, and checkout.
Third-party services integrated into our website may also use cookies or similar technologies according to their own policies.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment gateways and payment processing providers.
Courier and delivery partners.
Website hosting, security, maintenance, and technical service providers.
Analytics or communication service providers, where used.
Professional advisers, auditors, and legal authorities when required.
We share only the information reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, account management, dispute resolution, and compliance with legal, accounting, and tax obligations.
The retention period may vary depending on the type of information and applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to any legal obligation to retain it.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use a strong password, keep your login details confidential, and contact us if you suspect unauthorised access to your account.
7. Your Privacy Rights
Subject to applicable law, you may request to:
Access personal information we hold about you.
Correct inaccurate or incomplete information.
Delete personal information where deletion is legally permitted.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a complaint about how your information is handled.
We may need to verify your identity before responding to a request. Some information may need to be retained to comply with legal obligations or resolve disputes.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.
Please review the relevant third party’s privacy policy before sharing your information with it.
9. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, or legal requirements change. The revised version will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
